Job Description for Office Staff


A. KEY JOB RESPONSIBILITIES

1. Help meet or exceed standards of the company
2. Cooperate with members of management and all fellow employees
3. Help satisfy the needs of the company and all Hollins customers (quality, quantity, timeliness)
4. Live up to the company's values
5. Generate ideas for improvement
6. Strive to be positive and work well with others (Collaborate)

B. KEY MANAGEMENT SKILLS

1. COMMITMENT (Demonstrating loyalty and responsibility)
2. TIME MANAGEMENT (Allocating time and using it effectively)
3. PROBLEM SOLVING (Recognizing and solving problems)
4. INTEGRATING DIFFERENCES (Accepting and resolving conflicts)
5. STRESS PROCESSING (Managing crisis and reducing stress)

C. QUALIFICATIONS

1. One year minimum office experience (desired)
2. Basic computer knowledge (Microsoft Word and Excel)
3. Working knowledge of office equipment (fax, copier, adding machines)
4. Legible handwriting
5. Must be respectful, courteous, and friendly
6. Must wear appropriate attire and keep a neat, clean appearance

D. REQUIREMENTS AND EXPECTATIONS (Standards)

1. Live our mission, vision, and values
2. Report to work on time and be punctual and prepared
3. Handle customers and co-workers in a polite and professional manner including proper phone etiquette. Let them hear you smile!
4. Take the initiative to carry out key responsibilities in the most effective and efficient manner
5. Improve knowledge, upgrade skill, and broaden job capabilities
6. Must learn to multi-task and learn what you can do to help others
7. Willingness to be trained on equipment as needed and recognize situations that may require your assistance
8. Provide feedback to the appropriate personnel
9. Keep personal conversations, text messages, etc to a minimum
10. Office and work phones are for business use only. Text messaging is not allowed
11. Everyone answers phones, takes orders, and written messages for all missed calls to other employees
12. Everyone is responsible for waiting on customers at the service window or that walk into the office
13. Show a willingness to do all paperwork for any fellow employee (deposits, invoices, filing, post trips, etc.)
14. Make sure invoicing for the following day is ready
15. Internet use is restricted to business use only

 

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